Privacy Policy

V30 North America, Inc. (“V30,” “we,” “us,” or “our”) provides an AI marketing workspace at v30.ai and related services (the “Service”). This policy applies when you visit our website, create an account, use the Service, connect another platform, communicate with us, or interact with our marketing.

V30 is the business responsible for the personal information described here. If an organization provides your V30 account, that organization may also control its workspace and the information in it. Ask your organization about its own practices.

We collect information you give us, information created as you use V30, information from services you choose to connect, and limited technical information from your device. The table below is V30's online Notice at Collection. It applies at or before the collection points linked to this section.

Sensitive information

Account credentials, private communications, connected-account tokens, and some content you upload may be considered sensitive under certain laws. Do not upload government ID numbers, payment-card data, health information, or other highly sensitive information unless V30 expressly asks for it.

V30 uses sensitive personal information only to provide, secure, and support the Service or for other purposes California law permits without a right to limit. We do not use sensitive personal information to infer characteristics about you or for advertising. We still accept a request to limit through the privacy request form.

Public sources

If you ask V30 to research a person, company, market, website, repository, or social account, V30 may collect public information from that source or from a research provider. Public information can still be personal information under applicable law.

We use personal information to:

• create and secure your account, workspace, and connected services;
• answer chats, research sources, generate work, save files, and carry out approved actions;
• publish or schedule content only through destinations you connect or select;
• process subscriptions, usage credits, invoices, and related support;
• maintain context and preferences so V30 can work consistently across sessions;
• measure reliability, prevent abuse, debug failures, and improve product performance;
• send service notices and, where allowed, product or marketing messages;
• understand campaign performance when you allow analytics or advertising measurement;
• comply with law, enforce our Terms, and protect users, V30, and others; and
• create aggregated or de-identified statistics that are not reasonably linkable to you.

We do not use private workspace content to train a general V30 model. We may use limited service data and feedback to improve features, safety, and reliability. We will ask first before using private content to train a generalized model.

V30 sends the minimum context reasonably needed for a requested task to AI and search providers. Depending on the feature and model selected, these providers may include Anthropic, Google, OpenAI, and xAI. V30 may also use a sandboxed runtime to carry out approved work.

The context can include your prompt, relevant chat history, files or excerpts, connected data, and instructions. Provider retention and abuse-monitoring rules can vary. V30 uses business or API services intended for application workloads and does not authorize those providers to use your private content for their own advertising.

We disclose information only as needed for the purposes above, when you direct us, or when law requires it. The main recipient categories are below.

We do not sell personal information for money. Advertising disclosures can count as “sharing,” “targeted advertising,” or a “sale” under some privacy laws even when no money changes hands. V30 keeps that category off until you allow it and offers the controls below.

V30 groups browser technologies into three categories:

• Necessary: authentication, security, billing, routing, saved privacy choices, and core product functions.
• Analytics: Plausible and PostHog help us understand use, diagnose failures, and improve the Service.
• Advertising: Meta, LinkedIn, TikTok, OpenAI Ads, and Rewardful measure campaigns, referrals, and conversions.

Analytics and advertising tools do not load until you allow them on this browser. You can withdraw that choice for future activity at any time. V30 remembers the browser choice for up to six months, unless you change it sooner or clear your browser data. If you are signed in, V30 also stores whether your account has opted out of advertising sale or sharing. Analytics permission remains specific to each browser.

Use the direct link below to opt out of advertising sale or sharing on this browser immediately. If you are signed in, V30 applies the opt-out to your account and to other devices where V30 recognizes that account. This keeps your existing analytics choice, if any, and turns advertising measurement off.

Global Privacy Control and Do Not Track

V30 treats a supported Global Privacy Control signal as an opt-out of advertising sharing on that browser. When you are signed in, V30 also applies the signal to your account and to offline sale or sharing tied to that account. A later visit from another device without the signal does not reverse that opt-out. V30 shows the saved choice in its privacy controls. Because “Do Not Track” is not a consistent legal or technical standard, V30 does not respond to other DNT signals. You can always use the V30 control above.

We keep each category only as long as reasonably necessary for the purpose described, then delete or de-identify it unless law requires longer retention.

V30 runs a daily, logged deletion job for expired privacy-request records, expired account-privacy preference events, eligible checkout-consent evidence, and subscription-notice records. It processes limited batches and rechecks the status, expiration date, contract termination, and legal-hold fields before deleting. This job does not yet cover every product system listed above.

Deletion from active systems may not immediately remove information from disaster-recovery backups. Backup copies remain protected and are removed through normal rotation unless law requires preservation.

Depending on where you live and subject to legal exceptions, you may ask V30 to access, know, correct, delete, or provide a portable copy of personal information. You may also opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; withdraw consent; or appeal a denied request.

California residents

If the California Consumer Privacy Act applies to V30, California residents have the rights to know and access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service and pricing when exercising those rights. V30 has not sold personal information for money in the preceding 12 months. The categories collected and disclosed during that period are described in Sections 2 and 5.

California disclosures for the preceding 12 months

The statutory categories V30 collected are identifiers and California customer records; commercial information; internet or other electronic network activity; professional or employment-related information; audio, electronic, visual, or similar information; inferences; and the sensitive personal information described in Section 2. V30 does not intentionally collect protected-classification, biometric, education, or precise-geolocation information unless a user puts it into content submitted for a requested task.

Sources include you; your organization and teammates; your browser and device; services you connect; authentication, payment, analytics, support, advertising, and referral providers; and public sources you ask V30 to research. Sections 2 and 3 describe the business and commercial purposes for collecting each category.

V30 disclosed the categories collected to the service providers and contractors described in Section 5 only as needed for the listed business purposes. V30 did not sell personal information for money. When a user allowed advertising measurement, V30 may have shared identifiers, internet or network activity, and marketing-attribution information with advertising platforms, social platforms, and a referral provider to measure campaigns and conversions. V30 does not have actual knowledge that it sold or shared personal information of anyone under 16.

How to make a request

Use the privacy request form, email francisco@v30.ai, call us, or write to the address in Section 12. Say which right you want to exercise and which account or browser it concerns. We may verify your identity or authority using information already associated with the request. An authorized agent may submit a request where law permits; we may ask for signed permission or direct confirmation.

We respond within the time required by applicable law and will explain if an exception applies. We do not discriminate against anyone for exercising a privacy right.

European Economic Area and United Kingdom

When the EU GDPR or UK GDPR applies, V30 North America, Inc. is the controller for personal data used to operate the website, accounts, billing, support, and V30's own business. If a customer organization controls information in its workspace, that organization may be the controller and V30 may process the information on its behalf.

V30 relies on these legal bases, as applicable:

• Contract: to create your account, provide requested work, run connected actions, process billing, and provide support.
• Legal obligation: for tax and accounting records, valid legal requests, and duties imposed by law.
• Legitimate interests: to secure the Service, prevent fraud and abuse, maintain reliability, improve core product functions, operate the business, and establish or defend legal claims, after considering your rights and reasonable expectations.
• Consent: for optional analytics and advertising cookies, and for marketing or other optional processing where applicable law requires consent.

You may ask for access, correction, deletion, restriction, or a portable copy of your personal data. You may object to processing based on legitimate interests and to direct marketing at any time. You may also withdraw consent at any time without affecting processing that was lawful before withdrawal. V30 does not use solely automated decisions that produce legal or similarly significant effects about you.

We normally answer an EEA or UK request within one month. A complex or numerous request may take up to two additional months; if so, we will explain the extension during the first month. You may complain to the data protection authority where you live, work, or believe a violation occurred. See the EU authority directory or the UK ICO.

V30 uses administrative, technical, and organizational safeguards designed for the nature of the information we process. These include access controls, encrypted transport, provider security controls, tenant-aware authorization, monitoring, and limited access to production data. No system is perfectly secure, so we cannot guarantee absolute security.

Protect your account, use a strong sign-in method, review connected-service permissions, and tell us promptly if you suspect unauthorized access.

V30 is a business product for people aged 18 or older. We do not knowingly collect personal information from children under 13 or knowingly sell or share the personal information of consumers under 16. Contact us if you believe a child provided information to V30.

V30 is based in the United States and uses providers in the United States and other countries. Their privacy laws may differ from yours. Where a transfer from the EEA or UK requires a safeguard, the applicable mechanism may include an adequacy decision, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum or Agreement, or another mechanism permitted by law. You may contact us for information about the mechanism relevant to your data. Local law may give you additional rights that are not limited by this policy.

We may update this policy as the Service or law changes. We will post the updated version here and change the date above. If a change materially affects how we use information already collected, we will provide a prominent notice and obtain consent where required.

Questions, complaints, and privacy requests can be sent to: