Terms of Service

These Terms of Service (“Terms”) are an agreement between you and V30 North America, Inc. (“V30,” “we,” “us,” or “our”). They govern your access to V30 websites, apps, agents, APIs, and related services (the “Service”). Our Privacy Policy explains how we handle personal information.

By creating an account, buying a plan or credits, or using the Service, you agree to these Terms. If you use V30 for an organization, you confirm that you can bind that organization; “you” then includes the organization. If you do not agree, do not use the Service.

You must be at least 18 and legally able to enter a contract. You may not use the Service if applicable law bars you from doing so.

V30 is an AI marketing workspace that can study your product and market, recommend work, create strategies and content, maintain project context, and carry out approved tasks through tools or services you connect.

Features, models, limits, and integrations may change as the product improves. We may add, remove, or modify a feature, but we will give reasonable notice before a change materially reduces a paid Service during its current billing period, unless security, law, or a provider requires faster action.

Give accurate account information and keep it current. You are responsible for your account, sign-in methods, API keys, team invitations, connected services, and activity performed with your credentials. Tell us promptly about suspected unauthorized access.

Workspace owners and organization administrators may add or remove members, control access, see workspace activity and content, manage billing, and delete or export workspace data. Your organization is responsible for giving users any notices or permissions its use requires.

Your input

You keep ownership of content, data, files, links, instructions, and other material you submit (“Input”). You give V30 a worldwide, non-exclusive, limited license to host, copy, process, transmit, and display Input only as needed to provide, secure, support, and improve the Service. This license ends when the Input is deleted from active systems, subject to legal duties and normal backup cycles.

Your output

As between you and V30, and to the extent permitted by law, you own output generated for you by the Service (“Output”). V30 assigns to you any rights it may have in that Output. You may use, edit, publish, and commercialize it, subject to these Terms and third-party rights.

Your responsibility

You confirm that you have the rights and permissions needed for Input and for the instructions you give V30. You are responsible for Input, Output you choose to use, and actions approved from your account. Remove confidential or regulated information that is not needed for the task.

If you give feedback about V30, we may use it without restriction or payment, but we will not publicly identify you as its source without permission.

AI can produce inaccurate, incomplete, outdated, offensive, or non-unique results. Similar output may be generated for other users. V30 does not promise that Output is correct, original, non-infringing, suitable for a particular audience, or compliant with every platform rule.

You agree to:

• review material facts, claims, sources, rights, and disclosures before use;
• use human judgment for consequential decisions and public communications;
• follow laws and platform rules that require disclosure of synthetic or AI-generated media;
• obtain consent before using a person’s likeness, voice, private information, or endorsement; and
• not rely on V30 as legal, medical, financial, employment, or other professional advice.

You may connect services such as social networks, publishing platforms, calendars, repositories, or other tools. Your use of each connected service remains governed by its own terms and privacy rules. V30 is not responsible for a third party changing, suspending, or ending its service.

You authorize V30 to access connected data and perform actions within the permissions you grant. You can disconnect a service, but disconnecting does not reverse an action already completed, such as a published post or sent message.

Review approval requests carefully. If you approve a scheduled or recurring action, that approval covers executions within the scope shown until you pause, edit, disconnect, or cancel it.

You may not use V30 to:

• break a law, violate another person’s rights, or breach a contract or platform rule;
• deceive, defraud, harass, exploit, discriminate against, or impersonate a person;
• create or distribute malware, spam, phishing, credential theft, or unlawful surveillance;
• generate or distribute sexual content involving minors or facilitate child exploitation;
• circumvent usage, safety, security, authentication, or access controls;
• probe or disrupt the Service without written authorization;
• resell access, share credentials, or use automated means outside documented interfaces;
• copy or reverse engineer non-public parts of the Service except where law does not allow that restriction; or
• use Output or the Service to make fully automated high-impact decisions about employment, housing, credit, insurance, education, healthcare, or legal services.

We may investigate suspected abuse and preserve or disclose information when reasonably necessary to protect the Service, users, or others, subject to applicable law.

Prices and taxes

V30 may offer free access, paid plans, usage credits, trials, or promotional offers. The checkout screen identifies the price, currency, billing interval, included usage, renewal terms, and any offer-specific conditions. You authorize V30 and its payment provider to charge the payment method you select, including applicable taxes.

Automatic renewal and cancellation

A paid subscription renews automatically for the interval shown at checkout until canceled. You can cancel online at any time through the billing portal available from your account, without extra steps that obstruct or delay cancellation, or by emailing us. Cancel before the renewal date to avoid the next charge. Unless the checkout says otherwise, cancellation takes effect at the end of the paid period and access continues until then.

After purchase, we send a retainable acknowledgement with the renewal terms, cancellation policy, and cancellation method. We keep evidence of affirmative renewal consent for at least three years, or one year after the subscription ends, whichever is longer.

Reminders and subscription changes

For annual subscriptions, we send an annual reminder that identifies the plan, charge frequency, amount, and cancellation method. A subscription with an initial term of one year or longer also receives a notice 15 to 45 days before renewal. If an offer includes a free trial or promotional price lasting more than 31 days, we send the legally required reminder before the paid or standard price begins.

We give a clear, retainable notice before a material subscription change takes effect. For a change to a recurring fee, we send that notice—with the new price and a cancellation method—between 7 and 30 days before the change. We obtain additional consent when applicable law requires it.

Usage credits

Credits measure eligible Service usage. They have no cash value, are not legal tender, and cannot be transferred or resold unless V30 says otherwise. The purchase screen controls the quantity, price, included features, and any expiration. We may correct credit balances affected by error, fraud, refund, or chargeback.

Refunds and payment problems

Fees are non-refundable except where the purchase screen states otherwise or law requires a refund. We may suspend paid features after a failed payment. Contact us promptly if you believe a charge is wrong.

You may stop using V30 at any time and may request account deletion. Canceling a subscription stops future renewals but does not automatically delete the account or workspace.

We may limit, suspend, or terminate access if you materially breach these Terms, create security or legal risk, fail to pay, or use the Service in a way likely to harm V30, users, providers, or others. When practical, we will give notice and a chance to fix the issue.

After termination, your right to use the Service ends. Sections that by their nature should survive will survive, including payment duties, ownership, disclaimers, liability limits, indemnity, and disputes.

V30 and its licensors own the Service, software, interfaces, design, documentation, trademarks, and other materials we provide, excluding your Input and Output. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is authorized.

The Service includes third-party and open-source software governed by separate terms. Those terms apply to the relevant components and do not license V30’s proprietary software. Current notices are available on the Open-source notices page.

TO THE MAXIMUM EXTENT LAW PERMITS, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” V30 DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE.

We do not guarantee uninterrupted access, particular business results, platform reach, revenue, audience growth, permanent storage, or that every error will be corrected. Some jurisdictions do not allow certain disclaimers, so some of this section may not apply to you.

TO THE MAXIMUM EXTENT LAW PERMITS, V30 AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE.

TO THE MAXIMUM EXTENT LAW PERMITS, THEIR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID V30 FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.

These limits do not apply where prohibited by law or to liability that cannot legally be limited.

If you use V30 for a business, you will defend and indemnify V30 and its affiliates, officers, employees, and agents against third-party claims, losses, and reasonable legal fees arising from your Input, your use of Output, your approved external actions, your violation of these Terms, or your violation of another person’s rights. This section does not apply to an individual consumer where law does not allow it.

Start informally

Before starting a formal case, send a written notice describing the dispute and requested resolution to the address or email in Section 15. The recipient will have 30 days to try to resolve it. Either side may still seek urgent injunctive relief or file in small claims court where eligible.

Individual arbitration

Except for the exceptions above, a dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. Arbitration may occur by video, telephone, documents, or in person in the county where you live, unless the parties agree otherwise. The Federal Arbitration Act governs this clause.

You and V30 waive a jury trial and agree to bring claims only in an individual capacity, not as a plaintiff or class member in a class, consolidated, or representative proceeding. If this class-action waiver is found unenforceable for a claim, that claim must proceed in court and not arbitration.

Your right to opt out

You may opt out of arbitration within 30 days after first accepting these Terms. Email francisco@v30.ai with your name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect your access to V30.

Governing law and courts

California law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. If a dispute is not subject to arbitration, the parties consent to the state and federal courts in Los Angeles County, California. Mandatory consumer protections in your home jurisdiction still apply.

We may update these Terms prospectively. We will post the new version and date here and give reasonable notice of material changes. Changes do not retroactively reduce rights or expand obligations without consent where law requires it. Continued use after the effective date means you accept the revised Terms.

These Terms, the Privacy Policy, the purchase screen, and any feature-specific terms form the agreement for the Service. If a purchase term conflicts with these Terms, the purchase term controls that purchase. If one provision is unenforceable, the rest remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; V30 may assign them as part of a reorganization, financing, merger, acquisition, or sale of assets.

Questions or legal notices can be sent to: